Parcelforce Worldwide London South West, Mitcham

26 Reviews
Parcelforce Worldwide London South West
Unit 6&7, The Willows Centre, 17 Willow Lane
CR4 4NX Mitcham
Greater London England
0844 800 4466
0344 209 6104


At Parcelforce Worldwide, we realise that we’re delivering more than parcels. We’re also delivering a commitment to you and your businesses.

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Courier, Parcel Delivery
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more than 6 months ago

This morning I experienced extreme rudeness from a Parcel Force driver. Tall white guy. I was the key-holder for a pick-up for next door. I was in my garden when I saw the Parcel Force van outside my house. I immediately ran down to speak to him and explained that I had the key for next door's pick-up. He said "You mean you've got to go up with the key. I don't have time for all that. I've got a job to do. I'll come back later." And he drove off. I got on the phone to make a complaint. After a few minutes, I was put through to through to South-West. The lady on the phone said she would contact the driver. Now, within minutes the van was back. Another employee was with the driver this time. This guy (non-cauc) did the talking and the pick-up with no bother. The first driver's attitude continued, including stamping down the road behind me - not just disrespectful but quite honestly taking the p... I see that other complaints have been made. If I were the boss, I would at the very least provide immediate training on customer service.


, more than 6 months ago

Shockingly bad service - blatant lies told by their drivers and customer service team, no delivery attempts made despite the parcel being shown as "Loaded to vehicle for delivery" for 4 days!!

more than 6 months ago

One of the worst companies which I have ever had to deal with. They have lied about delivering to my building, refused to redeliver to workplace, ignored two timed, stamped, and dated requests to deliver to work and then put me on hold before dropping my call. The Mitcham Depot has now 'unfortunately' disposed of the problem by sending my goods to Coventry. Fortune is of course an impersonal magical force; sheer incompetence mixed with malicious badness and indifference would have been a better excuse.

rubbish service

more than 6 months ago

I tracked my parcel at 8am today and it was showing the courier was out to deliver my parcel. I waited from 8 to now 21:40 and no one came. I just checked again and remains the same information. "07:26 Departed from delivery depot" "OUT FOR DELIVERY" NO RESPECT AT ALL WITH A HUMAN BEING WHO DIDN'T GO ANYWHERE BECAUSE OF THIS STUPID IRRESPONSIBLE COURIER/COMPANY
#fake rubbish service unrealiable
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James Pyke
False attempt to deliver

, more than 6 months ago

Ordered brochures for function today. Alleged 2 attempts to deliver. On 19th "wrong address" yesterday "moved to new address." 3 houses in road. Neighbours out and for past 30 odd years living in my house and parcel force did not come !!! Brochures useless now.

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